Whistleblowing Governance
Policies related to Governance include the GMS as a forum for Shareholders to exercise rights and authorities not held by the Board of Commissioners or the Board of Directors, including expressing opinions and conducting elections.
Speak Up Guideline
Speak Up Channels
If you are aware of or suspect any illegal acts, unethical behavior, or have information regarding suspicious actions, you may use the Speak Up channel to report them. The Speak Up channel is available to employees, suppliers, business partners, contractors, customers, and other stakeholders.
Reporting Channels
Reports via the Speak Up channel can be submitted through the buttons below:
Types of Issues
Issues that can be reported include those related to the following areas:
- Accounting, internal controls, auditing, or IT
- Anti-competitive behavior
- Breach of company policy or country laws
- Bribery and corruption
- Data confidentiality or privacy
- Conflict of interest
- Fraud & breach of trust
- Gifts, entertainment, and hospitality
- Harassment and sexual misconduct
- Health, safety, security, and the Environment
- Malpractice
- Abuse of Power/Authority
- Money laundering
- Social media and business communications
- Substance abuse
- Theft and misuse of assets
- Workplace and people
- Retaliation from Speaking up
Whistleblower Protection
Whistleblowers should feel confident and not be concerned when submitting reports made in good faith. We do not tolerate any form of retaliation against whistleblowers who have submitted a report.
Report Management Process
Once a report is received, it will be forwarded to the Group Head of Internal Audit of PT XLSMART Telecom Sejahtera Tbk. The Investigation Unit of PT XLSMART will further review the report and determine the next steps. If your report is deemed to require further investigation, it will be conducted by investigators from PT XLSMART Telecom Sejahtera Tbk, XLSMART, or designated external parties.
Feedback and Status Updates
To check the status of your submitted report, including follow-up questions or information updates from the Investigation Team, you may access the Speak Up channel again using your Case Number and Password. Please note that if additional information/evidence is requested by the Investigation Team and no response is received within 14 days, the team will close the report due to the inability to proceed with the investigation.