Whistleblowing Guideline
XLSMART Whistleblowing Guideline
About XLSMART Ethics & Integrity Line
XLSMART is committed to maintaining the highest standards of integrity, ethics, and compliance across all its business activities. To support this commitment, XLSMART has partnered with Deloitte to operate XLSMART Ethics & Integrity Line, the first independent whistleblowing service for XLSMART. XLSMART Ethics & Integrity Line provides a secure and confidential channel for employees, customers, suppliers, contractors, business partners, and other stakeholders to report suspected misconduct, unethical behaviour, fraud, violations of laws, regulations, company policies, or other integrity-related concerns.
Reporting Channels
Reports can be submitted through the buttons below:
Reportable Concerns
Reports may include, but are not limited to: 1. Abuse of power and authority 2. Violations of laws and regulations 3. Breach of company code of ethics and policies 4. Occupational fraud including: Bribery, Corruption, Conflict of Interest, Financial Fraud, and misappropriation of company assets 5. Leaking Confidential Data & Information 6. Endangerment of health, safety and environment 7. Any acts of retaliation
XLSMART Ethics & Integrity Line is not customer complaint channel
Please do not use this channel for billing or payment disputes, product or service complaints, network issues, account-related matters, technical support, or general customer enquiries. Customer-related concerns should be submitted through XLSMART's official customer service channels.
Whistleblower Confidentiality & Protection
XLSMART is committed to protecting individuals who report concerns. Reports are handled confidentially, and any kind of retaliation against anyone who raises a concern will not be tolerated. Whistleblower may also choose to remain anonymous while submitting a report.
Independent Whistleblowing by Deloitte
Deloitte receives and manages all reports before forwarding them to the appropriate XLSMART Investigation Team for assessment and follow-up in accordance with established procedures. Reported concerns may be categorized at a high level to guide investigation approach, escalation, and urgency based on XLSMART Whistleblower Governance Matrix and under oversight of the Board Audit Committee.
Feedback & Status Updates
Please noted that Deloitte Team and/or appointed Investigation Team will reach you out on follow-up question or information updates. Whistleblower may have limited time to response information requested by Deloitte and/or Investigation Team. If there is no response within certain time, the report will be close due to inability to proceed.
Every report makes a difference, Speak up with confidence. Your Voice. Our Integrity. Together, We Build Trust.