We apologize for the inconvenience. 5G network speeds may vary depending on several factors, including device readiness, signal conditions at your location, and user density in the area. When many customers are using the 5G network at the same time, network capacity is shared, which can impact speed performance. We understand this may affect your experience, and please be assured that our team is continuously working to improve network quality progressively to deliver more optimal service.
Frequently Asked Questions
List of Common Questions
Here are some frequently asked questions.
The 5G network is the implementation of the latest generation of cellular technology, utilizing dedicated spectrum in the 2300 MHz frequency band. It offers the same service coverage as 4G technology in every city where 5G services are available, meaning there is no significant difference in coverage between 5G and 4G.
The main difference lies in faster speeds and superior internet connectivity compared to 4G networks. The 5G network offers speeds of up to 10 times faster than 4G, with significantly lower response time (latency). This means activities such as streaming, online gaming, and video calls are smoother and more seamless with minimal delay.
In addition, 5G can support more users simultaneously within the same network without a significant drop in connection quality. As a result, users can enjoy faster and more stable internet experiences wherever they are, supported by the rollout of 5G network coverage that is as extensive as 4G in cities where 5G services are available.
With 5G, customers can experience the full power of next-generation connectivity, offering speeds up to 10 times faster than 4G. 5G speeds can reach up to 500 Mbps, depending on location, signal strength, and the number of users in the area.
No. This is because 5G uses a separate frequency from that used by 4G. In other words, 5G has its own “dedicated lane,” so 4G and 5G users do not interfere with each other. 4G users can continue to enjoy stable and fast connections as usual, while 5G users experience higher speeds and faster responsiveness without reducing 4G service quality. This is different from Dynamic Spectrum Sharing (DSS), where 4G and 5G share the same frequency spectrum.
5G coverage in cities where 5G services are available is the same as 4G coverage, as the 5G network is deployed across the existing 4G infrastructure. As a result, customers can enjoy 5G signal throughout the entire 4G coverage area in cities with 5G services.
With 5G, you can enjoy the full power of next-generation connectivity—up to 10 times faster than 4G. Stream high-quality videos, play online games, or download large files in just seconds. The 5G network uses dedicated spectrum, delivering faster, more stable, and more responsive connections, with minimal lag during video calls, gaming, or live streaming.
For content creators, 5G unlocks new freedom: instantly upload high-resolution photos and videos, share your work in real time, and stay connected with your audience wherever you are.
The previous 5G still used a network that shared its frequency with 4G. The latest 5G now operates on its own dedicated frequency, resulting in faster, more stable, and more responsive connectivity.
With this new technology, customers can experience true 5G performance—higher speeds, lower latency, and more consistent performance across various digital activities.
There is no difference. Customers can continue to make calls, send SMS, and use VoLTE services as usual, just as they currently do.
With comprehensive 5G coverage across cities and regencies where 5G services are available, your smartphone can stay consistently connected to the 5G network without frequently switching back to 4G. This can actually make battery usage more efficient compared to 5G networks that are only available in limited spots.
As a result, activities such as streaming, downloading, and video calls become smoother, with more stable internet speeds.
5G services are currently available to both prepaid customers (XL & AXIS) and postpaid customers (XL PRIORITAS), provided the following requirements are met:
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No special SIM card is required. As long as the SIM card supports the 4G LTE network (USIM), it can be used on the 5G network.
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Use a smartphone model that supports 5G (can be checked on the official 5G website).
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Have an active internet data quota.
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Be located within a 5G coverage area (can be checked on the official 5G website).
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Ensure the device is configured and enabled to access the 5G network.
Customers can check the signal bar on their smartphone screen, which will display the “5G” or “5G” logo when connected.
Customers need to be in a city or regency with 5G coverage and use a smartphone/device that supports 5G. Make sure the device is set to 5G Preferred, 5G Auto, or 5G ON, depending on the smartphone model.
As long as these criteria are met, customers will automatically be able to enjoy 5G services.
Customers who do not wish to use 5G can disable 5G in their mobile network settings.
As long as the SIM card currently in use supports the 4G LTE network (USIM), it can also be used on the 5G network.
You can check whether your SIM card is a USIM by dialing 808817# and selecting the “Check Card” menu.
If you are not yet using a USIM, you can upgrade your card through the following options:
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Offline: Visit the nearest service center
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Online: Through the official website (not applicable for Smartfren)
The 5G network is deployed across the entire network in cities/regencies where 5G service is available. A list of cities with active 5G coverage can be checked on the official website.
You may currently be outside the 5G coverage area. When a 5G signal is unavailable, your phone will automatically switch to the 4G network to ensure data connectivity remains active. Please also make sure your device’s network settings are enabled to 5G / Auto / ON, depending on your phone model. If you are still not connected, check 5G coverage in your location through the official website.
5G coverage is being expanded gradually. We are committed to ensuring that 5G services can be enjoyed by customers across Indonesia. You may share your suggestions through [email protected] to be considered in future network development.
With the 5G network, customers can enjoy significantly higher internet speeds and a more stable connection compared to 4G. Activities such as streaming, video calls, and watching multimedia content become clearer and smoother. Because 5G enables faster data transfer and richer content consumption, your data usage may feel like it runs out more quickly, even though it is still based on actual usage.
We recommend using a plan with a larger data quota to stay comfortable while using 5G, ensuring a smooth and optimal internet experience.
Currently, 5G services are available with the same coverage as the 4G network in cities/regencies listed on the official website. Customers must use a device that supports 5G—please check device compatibility on the official website—and ensure that the device network settings are set to 5G Preferred, 5G ON, or Auto, depending on the device type.
As long as these requirements are met, customers will automatically be able to enjoy XLSMART 5G services. We will continue to gradually expand 5G coverage to more areas and collaborate with device partners to provide a wider range of 5G-compatible devices.
Customers can immediately enjoy 5G services as long as they have an active data quota and are within a 5G coverage area. Customers can also choose a data package that suits their digital needs. Upgrading to a larger data quota package will enhance the experience for streaming, gaming, and online work with faster and smoother connectivity.
(For Smartfren, the upgrade statement will be adjusted to the available product constructs.)